FAQ

When will my order ship?

Orders are typically processed within 1–2 business days. Once your order ships, you’ll receive a tracking number by email.

https://outlawmuse.com/policies/shipping-policy

How long does shipping take?

Most orders arrive within 6–13 business days after shipping, depending on your location and the item ordered.

Do you offer free shipping?

Yes. We offer free shipping on orders over $75.

How do I track my order?

Once your order ships, you’ll receive an email with tracking information. Please allow a little time for the tracking link to update after it’s sent.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at support@outlawmuse.com. Once an order has been processed or shipped, we may not be able to make changes.

What if my order arrives damaged or incorrect?

Please email us at support@outlawmuse.com with your order number and photos of the item. We’ll help make it right.

What is your return policy?

Eligible items may be returned within 7 days of delivery. Items must be unworn, unwashed, and in original condition. Customers are responsible for return shipping. For hygiene reasons, earrings are final sale and cannot be returned or exchanged. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

https://outlawmuse.com/policies/refund-policy

How do I start a return?

Email support@outlawmuse.com with your order number and the item you’d like to return. We’ll send you the next steps.

Do you offer exchanges?

At this time, the fastest way to get a different size or style is to place a new order and return the original item if it’s eligible.

How do I know what size to order?

Each product page includes sizing details when available. If you’re between sizes, we recommend checking the item description for fit notes or sizing up for a more relaxed fit.

How can I contact Outlaw Muse?

You can reach us anytime at support@outlawmuse.com. We’ll get back to you as soon as possible.